Refund and Returns Policy

Our standard return policy


Return and Refund Policy for [Your Company Name] B2B Distribution Platform

At Kwely, we understand the importance of a seamless and transparent process for our valued B2B partners. Your satisfaction is our priority, and we are committed to ensuring a smooth experience with our food and cosmetics products.

1. Product Returns:
– If you receive products that are damaged, defective, or not as described, please contact our customer service team within 10 days of receiving your order to initiate a return process.
– Returns initiated within this 10-day window will be eligible for a full refund or a replacement, as per your preference.

2. Return Eligibility:
– We accept returns for products that are unused, unopened, and in their original packaging.
– To be eligible for a return, products must meet the conditions specified above and adhere to our quality standards.

3. Unsold Inventory Refund:
– For regular inventory items, we offer a full refund of up to $2,000 if returned within 45 days of the initial shipment.

4. Store Credit:
– If you prefer store credit over a refund for eligible returns, we offer a store credit option for items returned within 60 days of purchase.

5. Private Label Products:
– Private label products are eligible for a refund only if the product is defective and returned within 10 business days of receipt.
– Unsold inventory refund does not apply to private label products.

6. Exceptions:
– Promotional items are not eligible for refunds or store credit.

We stand behind our products and their quality. In the event of any issues or discrepancies with our products, please reach out to us, and we will work with you to find a suitable solution.

We are dedicated to delivering the highest quality food and cosmetics products to our B2B partners. Your trust is paramount to us, and we aim to make your experience with [Your Company Name] as straightforward and satisfying as possible.

If you have any questions or require further clarification on our return and refund policy, please do not hesitate to contact our customer service team. We are here to assist you in every way we can.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to the address specified in the return approval email you receive.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.